Envision a whiteboard. Sketched on it a familiar entanglement of call center telephony, switches and routers. IVR and ACD. Headsets and desk phones. And complex integration diagrams erased and redrawn. Hard infrastructure that is premise and facility-bound. Inflexible and costly.
Now erase the board. And draw one cloud.
Onvida offers a “soft” suite of IVR and telephony. Automated omnichannel queues plus live and digital routing. Automated dialing. Voice, chat, video chat and more. Cloud-powered and browser-enabled on one platform. Stretching the boundaries beyond hard facilities. And giving you more agility and faster implementations. At half the cost.